DIY FLORALS FAQ

Here we have gathered answers to frequently asked questions regarding DIY floral offerings.

For general FAQ, please refer to our FAQ Page.

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Can I order only a few stems?
Unfortunately not! DIY orders with out growers are priced by the bucket. For specific requests please arrange with the grower you are working with.

How do I know what flowers I will get?

All flowers are local, field grown flowers. Growers are not able to guarantee specific blooms. Each grower will work to provide the best in season options based on the information they receive from you, especially regarding palette and style.

What if I don’t know how many flowers I need?
We have put together this helpful guide to offer an approximation for ordering:

Can I adjust my order after it has been confirmed?
All adjustments are worked out between you and your grower of choice. TLFC is simply the Toronto pickup spot.

Can I speak with someone for help/advice when placing my order?

Unfortunately we’re not able to offer consultations with this package and most growers won’t offer this either as they are quite busy in their fields. Once your order is confirmed through email request with your grower, they will follow up within a few business days to confirm your details and answer any questions you may have.

What if I don’t like some of the flowers I have received?
If this is a concern for you, you will need to discuss with your grower before you place your order. However, please note, since we work solely with locally farm grown flowers, we’re not able to make any guarantees. Growers make every effort to ensure your flowers suit your needs, but they are working within the limitations of what nature can provide. We do not offer exchanges or refunds.

Am I eligible for a refund if my flowers don’t last?
Short answer, no. Refunds are not offered on DIY buckets. Our farmers grow their flowers as naturally and organically as possible, using no chemicals or preservatives in the growing process. This means that some flowers will last 3-4 days while others may last over a week. The lifespan of a cut flower varies by flower type, growing conditions, and cutting time, among many other factors. For DIY flower orders our growers are focussed on choosing the longest lasting blooms that are easiest to work with. Knowing how to care for your flowers is essential to their longevity. We have put together a guide to processing your flowers properly, which we recommend following closely:

Do you have any tips for someone new to designing?
Absolutely! The most important reminder when setting out to work with flowers is that you can’t undo a cut - before snipping a stem, ensure you know the length you need. You can always cut a stem shorter, but you can’t make it longer. Be true to your own taste and style - experiment and have fun with the process. Try out unexpected placements, but be sure when finalizing the placement that the stem is properly submerged in water. Below is a short tutorial to get you started. Have fun!